Employee Spotlight - October
Dustin Kocina - Vecmar Technical Manager
Q: How long have you worked at Vecmar? I was hired in February 1993. That makes it over 23 years with Vecmar!
Q: What technologies, processes, and techniques do you get to use at Vecmar? I get to experiment with many of the thin client connection types (VMWare, Citrix) and operating systems that our products use to connect with servers. I prefer working with these setups and configurations so that I can help support our customers. I have found it easier to have the same working environment in front of me that our customer would have so I am better able to walk them through any problems they may encounter.
Q: What is your average day like at Vecmar? There is no average day. I think every day is a lot different, which is part of the reason I like working here. It is challenging each and every day. From working with customers, prospects, and my team, every day is different.
Q: What is your proudest moment at Vecmar? We had a product that had a major fault from the factory. I spent a lot of time researching the issue and ultimately determined that a specific part would malfunction after a short time. After determining which component, I sourced a replacement which I determined was able to run beyond the products useful life. To this day, we still do not see any of the same issues because we were able to figure this out.
Q: What is an example where you have gone above and beyond for a Vecmar customer? I feel myself and my team go beyond on daily biases. I have worked closely with customers in the past to create custom configurations to fit their needs. We have even painted units to the color of the customer's office!
Q: Is there a project, event, etc. that sticks out in your mind or a favorite memory that you might have from your time at Vecmar? The events that stick out most to me would be the construction of the current building we are in now. I was in charge of making sure the requirements were met for the technical support center. It was a lot of fun setting up the work environment and continuing to manage it as the company has grown. Also, I have great memories of some of the past Christmas and Birthday parties as they help build employee morale and help promote the team concept at Vecmar.
Q: How does what you do impact Vecmar's customers? I spend time looking at each process, from acquisition to shipping, to see if I can improve the quality of the products that the customer will get when they open their product. This might be changing the look of a product or the rebuilding process of each unit as time goes on. When I do quality tests, repair or remanufacture any of our products, I personally look at each item to determine if a part is found to be defective and see if there are different processes that may help avoid the same problems in the future.
What is your #1 tip/advice for clients? I would have to say the one point of advice I would give clients is to make sure your IT units are placed in a clean well and ventilated environment. I have seen some locations where a device was buried under a pile of files or tucked in a small drawer. Thin Clients, for example, have the benefit of no moving parts, such as fan, but this becomes a problem if the vents are covered to the point where the natural air flow is stopped or environment gets too hot. By keeping a unit well ventilated, it will help it run properly and prevent unnecessary downtime and repairs.