Vecmar Computer Solutions Corporation Terms of Sale
Important Information about these Terms of Sale
These terms of sale constitute a binding agreement between
the Customer and Vecmar Corporation.
Customer accepts these terms by making a purchase, placing an order or otherwise
shopping on Vecmar's website. These terms and conditions of sale are subject
to change without prior notice, except that the terms and conditions of sale
posted on the Vecmar website at the time of the Customer's
original order will govern the order in question.
1. Payment Terms - Customer agrees to pay
for products purchased as outlined in the Sales Agreement or Invoice. First
time customers or product
trial customers will be required to provide credit card information. Vecmar
Corporation will accept Visa, MasterCard or American Express credit cards.
may apply for payment by terms by forwarding to our accounting department,
three recent credit references as well as Customer company information
2. Delivery - All delivery costs, including but not limited to transportation, insurance, packaging, handling and related expenses will be paid by the Customer as part of the agreed purchase price of the product. Vecmar shall not be liable for failure or delay in shipping. Vecmar will to the best of their ability provide the Customer with products as timely as possible. Vecmar will ship equipment via the carrier of our choice, in order to minimize risk of transportation damage, unless otherwise instructed by the Customer. Vecmar will not be liable should the Customer specify an alternative carrier and equipment is damaged. However, Customer will be responsible for payment, the full purchase price as agreed. Vecmar will arrange shipping from shipping point to Customer's dock or normal ground level receiving entrance. Movement of equipment within Customer's
facility will be the responsibility of the Customer.
3. Disclaimer of Liability - Vecmar shall
have no liability to Customer or any other person for any claim, loss, damage
or expense of any kind
caused in whole or in part, directly or indirectly by (a) the inadequacy
equipment for any purpose, (b) any deficiency or defect in the equipment,
whether or not covered by any warranty, (c) the use or performance
of the equipment, (d) any interruption or loss of services, use, or performance
of the equipment, (e) any delay in delivery, (f) and loss of business,
profits or other incidental or consequential damages whatsoever resulting
from the foregoing, or otherwise.
4. Return Policy
(a) An order from Vecmar's regular product
inventory can be returned for a full refund (excluding
any shipping charges) within 30 days from the date the customer received
delivery of the
days will not be accepted.
(b) The product returned must be the same product
that was originally shipped from Vecmar in the
original packaging (serial numbers must match).
(c) Refunds will be in the form of a credit memo, check,
or refund on their credit card.
A refund will only be given once the order is
received by Vecmar.
shipping charges to the customer will not be
refunded, and the customer is responsible for all shipping charges, packaging,
expenses to return products to Vecmar.
(e) Special order products may not be returned
under any circumstances. All orders that require
configuration or assembly of product to meet customer specifications are
orders are custom built to meet a specific customer's
need and may not be canceled.
The customer is responsible for the full payment
of the order once a purchase order has been sent to Vecmar Corporation.
(f) Basic Returns Information - For all returns to Vecmar Corporation,
you must obtain a Return Authorization number from
our Customer Service department by calling 800-457-8499 or 440-953-1119 prior
receiving warehouse at: Vecmar Corporation ,
7595 Jenther Drive,
Mentor, OH 44060, RA#:
The following information is needed to issue a Return Authorization:
- Company Name
- Invoice/Order Number
- Vecmar Corporation Item Number
- Reason for Return
- Serial Number
You may also request the type of return you would like:
Replacement returns of products damaged on arrival (DOA) - If
you have a COD account, Vecmar Corporation ships the replacement
product as soon as the damaged product is received.
Credit returns of undamaged products - Credit
returns may be available depending on a variety of conditions. You ship
the product; when it is received, Vecmar Corporation credits your account.
be returned for credit. For your convenience
and faster service
fax your request to 440-953-8341.
(g) Overgoods - Products not authorized
for return shall be defined as "overgoods." Overgoods
may be returned to you at your expense or Vecmar Corporation
may, in its sole discretion, issue a credit for the last
purchase price, or
price or the cost of goods less a 25 percent handling
and restocking fee.
Vecmar Corporation will not be liable for any loss
or damage to overgoods. Products returned for any reason
on Arrival (DOA)
or as defective must be in resalable condition, complete
and unused, and the
outer seal must
not have been opened or re-taped. Product boxes that
have been opened or re-taped are not eligible for return
Additional requirements include:
- Accounts must be current to receive a RA# for a stock balance return.
- End-of-Life product cannot be returned.
- OEM product cannot be returned.
(h) Refused orders - may be subject to a cancellation fee. Call Customer
Service at 800-457-8499 or 440-953-1119 before refusing
any shipment. Failure to call
Customer Service may result in credit refusal, and
products will be returned to you at your expense.
(i) Price protection - is available only when provided
by the manufacturer. If provided returned products
will be credited at the current price, or original price, whichever is lower
announced by the manufacturers.
(j) Return Processing - For Vecmar Corporation
to process your return in a timely manner, please
review the information and follow the procedures outlined below:
- Use the original manufacturers' boxes and packaging
- Package all returns to prevent damage in transit
- Use shipping labels on cartons being returned
- All returns must have an RA number printed on the return shipping
- Do not write addresses or RA numbers on the
outside of the manufacturers' boxes. Products must be in resalable condition
to receive credit - All
returns must be complete including all components, accessories, cables,
software and manuals in the original shipment
- All returns must be received by Vecmar Corporation within 30 days
from the date the RA number is issued. RA
numbers are only valid for 30 days.
- Returns must be shipped freight pre-paid
(k) Dead on Arrival (DOA) / Defective Returns
Products that are inoperable at first use are eligible for a DOA return
up to 30 days from
of the invoice depending upon the manufacturer's
require that all DOA and defective products be
returned directly to them, or they may limit the return time frame after
purchase. Mass storage
products are limited to a 30-day DOA and defective
Manufacturer policies are subject to change without notice.
Corporation will make every reasonable effort to exchange DOA and defective
packaging, components, accessories, software and
manuals must be included with returned DOA and defective products. DOA and
may be assessed a charge for the missing items or
returned to you
at your expense. If you have a DOA or defective product,
please call our Customer
at 800-457-8499 or 440-953-1119. When necessary,
our Technical Support department will assist you in reviewing the manufacturer's
out incompatibility. Often, by offering expert technical
they can help you avoid the time and expense of returning a
All computer systems returned as DOA or defective will be tested; other
products returned as DOA or defective may be tested.
Products found not to be DOA
or defective will be subject to return to the customer
at the customer's expense.
In order for Vecmar Corporation to process your claim most efficiently:
- Contact your local UPS office and advise them that you have a damaged product
that needs to be picked up and returned to Vecmar Corporation.
- Provide them with the information requested
on the Damaged Reference and "MT" Box Returns Form.
- UPS should pick up the damaged package or empty box and leave a call
tag-pick up receipt and return the product back to Vecmar Corporation.
Please keep this receipt for your records in case the product is not returned
- In the event that the inspection does not take place, or your product
is not picked up within 5 business days of your initial call, please
contact Vecmar Corporation Customer Service at 800-457-8499.
5. Pricing and Availability - All pricing
is subject to change. Vecmar reserves the right to make adjustments to pricing,
and other service offerings
for reasons including but not limited to; changing market conditions, product
product unavailability, manufacturer price changes and errors
in advertisements. All are subject to product availability. Vecmar cannot
will be able to fulfill all Customer orders.
|I have read and agree to the above Terms of Sale and wish
to proceed with my order from Vecmar Corporation.
|Signature of Authorized Purchasing Representative
|Please sign and return this agreement to us via fax at 440-953-8341.