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Home > Services > Hardware Warranties > Business Printers

Warranty for New and Factory Remanufactured Business Printers Purchased from Vecmar

New and factory remanufactured business printers are protected by the manufacturer's warranty which varies by printer type and brand. Specific warranty information is shown on the product page of our website prior to purchase and also in the owner's manual included with your printer. Contact us at 800-457-8499 for more information about a specific warranty.

Limited Warranty for Vecmar Remanufactured Business Printers

There is no additional cost for this warranty. In the event that a unit fails during this one year period, it should be returned by customer to depot, and will be repaired and returned. In the event that the unit cannot be repaired, it will then be replaced. Our policy on warranted remanufactured equipment is to replace with a remanufactured unit from our inventory. Vecmar will pay for the return shipping of warranted units in the lower 48 states in the U.S. only. This warranty is nontransferrable. Warranty returns must be handled according to the Printer Warranty Procedures listed below.


Warranty Procedures for Vecmar Remanufactured Business Printers:

In the event of a defective business printer within the one year warranty timeframe, please follow these simple steps to insure proper handling of your warranty claim.

  • Call Vecmar for a RETURN AUTHORIZATION (RA) number. This is crucial because it is impossible for us to identify your return without it. Equipment returned without prior return authorization will not be covered under warranty. Be sure to reference the VECMAR SERIAL NUMBER (VSN) of the product when calling for an RA number. The VSN number is printed on a bar code label, which is located on the underside or back of the unit.

  • Ship the defective unit to Vecmar and be sure to include the RA number assigned at time of warranty call. Defective equipment should be shipped via UPS.

  • Once Vecmar has received the unit, we will inspect it to confirm that it is not functioning properly and either replace it or repair it. Our policy on warranted equipment is to replace with a refurbished unit from our inventory. Vecmar will pay for the return shipping of warranted units in the lower 48 states in the U.S. only. International customers and those in Hawaii or Alaska are responsible for shipping charges on warranted units.

Vecmar cannot be held accountable for any terms or conditions not included above.

 


 
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