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Home > Services > Hardware Warranties > Thin Client Terminal Warranty
Three-Year Thin Client Warranty from VECMAR Computer Solutions Wyse Factory Authorized Warranty

Thin Client Warranty Information

Factory New Thin Client Terminal Warranty

Remanufactured and Open Box Thin Client Terminal Warranty

Warranty Procedures

Download Vecmar Thin Client Warranty as a .pdf file

Factory New Thin Client Terminal Warranty Description:

All factory new thin client terminal's purchased from Vecmar carry the Wyse manufacturer's warranty of three years. Warranty returns must be handled according to the warranty procedures listed below.

Remanufactured and Open Box Thin Client Terminal Warranty Description:

Vecmar 3-Yr WarrantyOnly Vecmar gives you a Three Year Warranty on all your Remanufactured and open box thin client terminal purchases. This warrants that all hardware included in each unit will be free of defects in materials and workmanship for three years from the date of shipment by Vecmar Computer Solutions. . Warranty is non-transferable and valid on Remanufactured Thin Client Terminals purchased on or after November 1, 2001. Warranty returns must be handled according to the warranty procedures listed below.

Limited Warranty for Thin Client Terminals

This warrants that all hardware included in unit will be free of defects in materials and workmanship for three years from the date of shipment by Vecmar Computer Solutions. There is no additional cost for this warranty. In the event that a unit fails during this three year period, it should be returned by customer to depot, and will be repaired and returned. In the event that the unit cannot be repaired, it will then be replaced. Our policy on warranted equipment is to replace with a refurbished unit from our inventory. Vecmar will pay for the return shipping of warranted units in the lower 48 states in the U.S.
only. This warranty is non‐transferrable. Warranty returns must be handled according to the thin client terminal warranty procedures listed below.

Warranty Procedures for all Vecmar Thin Client Terminals:

In the event of a defective thin client terminal within the two year warranty timeframe, please follow these simple steps to insure proper handling of your warranty claim.

  1. Call Vecmar for a RETURN AUTHORIZATION (RA) number. This is crucial because it is impossible for us to identify your return without it. Equipment returned without prior return authorization will not be covered under warranty. Be sure to reference the VECMAR SERIAL NUMBER (VSN) of the product when calling for an RA number. The VSN number is printed on a bar code label, which is located on the underside or back of the unit.

  2. Ship the defective unit to Vecmar and be sure to include the RA number assigned at time of warranty call. Defective equipment should be shipped via UPS.

  3. Once Vecmar has received the unit, we will inspect it to confirm that it is not functioning properly and either replace it or repair it. Our policy on warranted equipment is to replace with a refurbished unit from our inventory. Vecmar will pay for the return shipping of warranted units in the lower 48 states in the U.S. only. International customers and those in Hawaii or Alaska are responsible for shipping charges on warranted units. Vecmar cannot be held accountable for any terms or conditions not included above

 
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