Three-Year Thin Client Warranty from VECMAR Computer Solutions
Thin Client Warranty Information
Factory New Thin Client Terminal Warranty
Remanufactured and Open Box Thin
Client Terminal Warranty
Warranty Procedures
Factory New Thin Client Terminal Warranty Description:
All factory new thin client terminal's purchased from Vecmar
carry the Wyse manufacturer's warranty of three years.
Warranty returns must be
handled according to the warranty procedures listed below.
Remanufactured and Open Box Thin Client Terminal Warranty
Description:
 Only
Vecmar gives you a Three Year Warranty on all your
Remanufactured and open box thin client terminal purchases.
This warrants
that all hardware included in each unit will be free
of defects in materials and workmanship
for three years from the date of shipment by Vecmar
Computer Solutions. . Warranty is non-transferable
and valid on
Remanufactured Thin
Client Terminals purchased on or after November 1,
2001. Warranty
returns must be handled
according to the warranty procedures listed below.
Warranty Procedures for all Thin Client Terminals:
In the event of a defective thin client terminal within
the three year warranty timeframe, please follow
these simple steps to insure proper handling of your warranty
claim.
- Call Vecmar for a RETURN AUTHORIZATION (RA) number.
This is crucial because it is impossible for us to
identify your return without it. Equipment
returned without prior return
authorization
will not be covered
under warranty. Be sure to reference the
VECMAR SERIAL NUMBER (VSN) of the remanufactured thin client
terminal or the MANUFACTURER
SERIAL NUMBER of the factory new thin client when
calling for an RA number. The VSN number
is printed on a
bar
code label, which is located on the underside
of the unit.
- Ship the defective thin client terminal to
Vecmar and be sure to include the RA number
assigned at time of warranty call. Defective
thin client terminals should be shipped
via UPS.
Vecmar Computer Solutions
will
issue a credit to your account for the
shipping charges the claim is made within the three
year warranty period. Shipping
credits will be
at UPS Ground
rates only.
- Once we have received the thin client terminal,
we will inspect it to confirm that it
is not functioning properly and either replace it
or repair it. Our
replacement policy
on warranted remanufactured
thin client
terminals is to replace them with a Remanufactured
unit from our inventory. Vecmar Computer
Solutions will pay
for the
return
shipping of warranted
units.
Vecmar Computer Solutions cannot be held
accountable for any terms or conditions
not included above.
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