Count on Vecmar Financial Solutions Fulfillment Service for your check scanner distribution needs.
Do you have a large number of branches that need to order check scanners and supplies? Vecmar can create a customized, password protected web portal for large volume customers to more efficiently provide equipment and supplies for different office or branch locations.
Online account management also includes UPS tracking information on each order which can be viewed at any hour of the day.
| Vecmar Financial Solutions - Fulfillment Metrics |
| VFS Feature |
Details |
| Customized Website for Ordering |
Secure, password protected website for ordering 24/7 |
Upload spreadsheet for multiple orders
|
Enhanced efficiency and timing of order placement |
Store all shipping addresses online
|
Controls accuracy and enhances ease of use |
| Shopping site tested daily by Macafe Secure and Verisign |
Secure ordering and information processingVisa, Mastercard, American Express, Discover, PayPal, Google Checkout with no fees |
| Quality Control |
| Product testing |
Each scanner is inspected and tested for performance or factory defects before shipment |
| Inventory control |
Every scanner receives a unique part number for identification |
| Automated order processing system |
Address verification, zip code |
| Order review |
Every order reviewed prior to shipment by VFS quality team |
| Order Delivery |
| Check scanner availability |
Vecmar will stock selected Digital Check and Panini check scanners |
| Timing from order to device shipment |
Same day shipping if the order is received by 5 pm EST Monday through Friday |
| Email notification order tracking |
Order placement, order shipment with tracking information to multiple recipients |
| Administration |
| Online order tracking |
Convenient and quickly accessible |
| Multiple billing options |
Custom billing options using customer preferred file format, i.e. MS Excel, Ariba Network, etc. |
| Timely and accurate Invoicing |
Specified invoicing schedule as designated including instant online availability |
| Online reporting features |
Custom report design available online |
| Customer Support |
| Average First Call Response Time |
Immediate response with dedicated toll-free ordering and support number. |
| Percentage of calls resolved without replacement |
50% resolved via phone support with driver, software, and hardware solutions. |
| Percentage of replacements received within 24 hours by customer |
99% Advanced exchange next business day replacement to customer |
| Vecmar expert technicians |
|
| Telephone installation support |
Optional |
| Multiple warranty options |
Advanced exchange, next business day, one, two or three years |
| Customer access to downloadable drivers, manuals, instructional videos |
Available on VFS web ordering and support website |
| Options |
| Customized branding options |
Add your company logo to products and packaging, manuals etc. |
| Packaging |
Packaging features include manuals, driver cds, installation videos |
For more information on NCR Servers, Systems or Upgrades call us at 800-457-8499 or
email us.
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